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Frequently Asked Questions about Webinars

How do I download the resources pre-event?

Please check your invite for a link to the resources, if there is no link there are none to download.

When I try and log it in says ‘the meeting has not yet started’

You will only be able to access the webinar on the day of the event around 30 minutes before the start time.

When I try and log in I am not accepted from the waiting room

Please contact the events team on 01295 222777 or events@hoddereducation.co.uk. 

I can’t hear anything – what do I do?

Please ensure you have selected the correct audio output device. In the application please click the grey microphone symbol on the bottom left. This will bring up a new menu where you can check if your desired output device is selected. If it is not, please select it to listen to the audio.

Will I have access to the recording?

Yes, the recording will be emailed to you the next working day. This will be valid for 6 months.

What IT requirements do I need to run a Webinar?

 You will need a good internet connection. As well as a microphone, speakers or an audio device to be able to hear the presentation.

What do I need to do before a webinar?

Please ensure you have downloaded the Zoom application prior to the webinar. If you are unable to download Zoom, you can join from your browser. 

This can be downloaded from: https://zoom.us/download 

You will need to log in at least 15 minutes before the official start time to check your sound and video are working correctly.

I don’t know my Username and/or my Password?

You should no longer require a username or password. Once you’ve clicked on the link, we suggest adding a name and entering the waiting room. To ensure it matches with the attendance list, please use your full name.

Can I log in from multiple computers?

If you have purchased 1 log in then this will allow you to access from 1 PC.  Multiple attempts with the same log-in will be removed.

Do I need a webcam/can we see the presenter(s)?

This is up to you. You don’t need a webcam to access a webinar as we mainly use audio during the webinars. The speaker will communicate with you/your students via audio; you can communicate with the presenter via audio or the chat function.

How do I access the Webinar?

You will be sent an invitation link 3 working days before the event with full instructions. 

Option A: 

Click the webinar link, this will take you through to Zoom where you will be prompted to Open Zoom Meetings. If you are logged in already, you will be asked to join the waiting room, if not please login and join the waiting room.  

Option B: 

Open the Zoom programme on your computer, click ‘Join Meeting’ and paste in the webinar link. It will automatically shorten to the 11 digits at the end of above link.  

Please ensure you have put the correct name. Once your name has been confirmed by the host you will be admitted to the event. 

Can I purchase the recording of a webinar that has already taken place?

Yes, you can purchase a recording of a webinar, please contact a member of the events team on events@hoddereducation.co.uk and we will organise this for you. Please be aware that the recording is valid for 6 months from the date of the webinar. 

Can I cancel the webinar?

Webinars can be cancelled at no charge up to 15 days before they take place. For any cancellations within 14 days full cancellation charges will apply – please see our Terms and Conditions for details. 

I have not received my invoice

If your event has already taken place and you still have not received your invoice please contact Hachette UK Distribution on 01235 827720 or email them on education@hachette.co.uk.