Event FAQs

Event FAQs

Booked onto one of our events or trying to make sure it's the one for you; take a look at our time-saving FAQs below. If you question isn't answered below, please contact us on 01295 222777 or email events@hoddereducation.co.uk.

We are offering a mix of online webinars and in-venue regional workshops, but we want to assure you that your safety is our number one priority.  

We are following all guidelines carefully and working closely with the venues for our regional workshops. Visit our Events Safety page for the most up-to-date information on how we are keeping you safe.

Frequently Asked Questions about Teacher Workshops
I have a question regarding webinars?!

You can find our dedicated Webinar FAQs page here

Questions such as
  • What do I need to attend a Webinar?
  • What do I need to do before?
  • I don’t know my username and/or my password?
  • Do I need a Webcam/can we see the presenter(s)?
and more are answered.

 Do I need permission from my school/college to attend?

We do ask that you follow your own establishment’s guidelines relating to booking events. We take all bookings in goodwill and trust that any necessary authorisation has been agreed prior to making the booking with us.  

I am not the teacher attending, can I book on their behalf?
During the booking process, you have the opportunity to add the name and email of the delegate attending. The initial confirmation will go to the account holder, but the final details (event information) will go to the delegate. 
Will I receive confirmation that I am booked onto an event?
The account holder will receive an email within 48 hours. Please note, this does not show the delegate name if different from the account holder. All final joining details will then be emailed to the delegate approximately 3 weeks before the event takes place.  
What is a purchase order number and how do I know if I need one?
Your finance department may issue you with a purchase order number which they require us to put on the invoice. Please check with your finance office as to whether you require one before you make the booking. 
When and how do I pay?

Hachette UK Distribution will invoice you post-event for all teacher training workshops and webinars. This will happen on the day the event has taken place and will be emailed to you and your finance department. 

What do I do if a course I want to attend is full?
We do try to organise additional dates for courses that sell out. We also have a waiting list system available on the website and strongly recommend that you provide your details for this purpose, so that we can contact you should a place or a new date become available.  
Can I change my booking?
You can change the name on your booking by giving us a call on 01295 222777. If you would like to change the date of the event you are booked on to, please email us on events@hoddereducation.co.uk.  
Can I cancel my booking?
All cancellations must be made in writing to events@hoddereducation.co.uk. No charges are made if the cancellation is made more than 15 days before the event takes place. If you contact us within 14 days of the event date the full charge will apply – please see our Terms and Conditions for details.  
I have not received my invoice

If your event has already taken place and you still have not received your invoice, please contact Hachette UK Distribution on 01235 827720 or email them on education@hachette.co.uk

How do I know where I'm going?
Final venue details will be sent to the delegate email address provided 2-3 weeks prior to the event. If you have not heard from us please get in touch on 01295 222777 or email events@hoddereducation.co.uk 
Will I get lunch? 

A buffet lunch is provided at all workshops. Please let us know if you have any special dietary requirements by emailing events@hoddereducation.co.uk

I was told I would get resources post event but I have not yet received anything.
You will have been sent a ‘Thank you for attending’ email the next working day which has a link to the resources. If you have not received this then please get in touch on 01295 222777 or email events@hoddereducation.co.uk  
I have a question about the content – who can I ask? 

We will be happy to answer any content related questions for you. Please email your questions to events@hoddereducation.co.uk or by calling us on 01295 222777 and we'll provide you with the information you need.

Can I purchase the notes booklet from an event if I haven’t attended?
Unfortunately, as the notes remain the intellectual property of the speakers, we will not be  able to sell the resources if you have not attended the course. 
I wish to provide some feedback for an event I attended – how do I do this?

A Hodder Education representative is present and available throughout all our events who you can talk to on the day. Please do refer any questions / concerns you have to that person in the first instance.

If they are unable to resolve the matter immediately then please convey your feedback via the forms provided on the day or directly to us as per the above contact information. We welcome and appreciate any feedback as this helps us to keep providing quality events.

Can I download materials after the event?

All the materials used on the day remain the intellectual copyright of the speakers. If the speakers have given permission for additional downloadable content to be made available this will be marked clearly on the notes booklet you receive at the event.

The materials in this instance are available to download only for 6 months after the event so you must make sure to follow the instructions in the booklet as soon as possible.

Frequently Asked Questions about Webinars
How do I access the Webinar?

You will be sent an invitation link 3 working days before the event with full instructions. 

Option A: 

Click the webinar link, this will take you through to Zoom where you will be prompted to Open Zoom Meetings. If you are logged in already, you will be asked to join the waiting room, if not please login and join the waiting room.  

Option B: 

Open the Zoom programme on your computer, click ‘Join Meeting’ and paste in the webinar link. It will automatically shorten to the 11 digits at the end of above link.  

Please ensure you have put the correct name. Once your name has been confirmed by the host you will be admitted to the event. 

What do I need to do before a webinar?

Please ensure you have downloaded the Zoom application prior to the webinar. If you are unable to download Zoom, you can join from your browser. 

This can be downloaded from: https://zoom.us/download 

You will need to log in at least 15 minutes before the official start time to check your sound and video are working correctly.

What IT requirements do I need to run a Webinar?

 You will need a good internet connection. As well as a microphone, speakers or an audio device to be able to hear the presentation.

Can I log in from multiple computers?

If you have purchased 1 log in then this will allow you to access from 1 PC.  Multiple attempts with the same log-in will be removed.

Do I need a webcam/can we see the presenter(s)?

This is up to you. You don’t need a webcam to access a webinar as we mainly use audio during the webinars. The speaker will communicate with you/your students via audio; you can communicate with the presenter via audio or the chat function.

I don’t know my Username and/or my Password?

You should no longer require a username or password. Once you’ve clicked on the link, we suggest adding a name and entering the waiting room. To ensure it matches with the attendance list, please use your full name.

How do I download the resources pre-event?

Please check your invite for a link to the resources, if there is no link there are none to download.

When I try and log it in says ‘the meeting has not yet started’

You will only be able to access the webinar on the day of the event around 30 minutes before the start time.

When I try and log in I am not accepted from the waiting room

Please contact the events team on 01295 222777 or events@hoddereducation.co.uk. 

I can’t hear anything – what do I do?

Please ensure you have selected the correct audio output device. In the application please click the grey microphone symbol on the bottom left. This will bring up a new menu where you can check if your desired output device is selected. If it is not, please select it to listen to the audio.

Will I have access to the recording?

Yes, the recording will be emailed to you the next working day. This will be valid for 6 months.

Can I purchase the recording of a webinar that has already taken place?

Yes, you can purchase a recording of a webinar, please contact a member of the events team on events@hoddereducation.co.uk and we will organise this for you. Please be aware that the recording is valid for 6 months from the date of the webinar. 

Can I cancel the webinar?

Webinars can be cancelled at no charge up to 15 days before they take place. For any cancellations within 14 days full cancellation charges will apply – please see our Terms and Conditions for details. 

I have not received my invoice

If your event has already taken place and you still have not received your invoice please contact Hachette UK Distribution on 01235 827720 or email them on education@hachette.co.uk. 

Frequently Asked Questions about Revision Days
How do I book?
Provisionally book the maximum places you may require – this does not mean you are guaranteed seats, it’s simply an indication that you are interested in bringing your students along.  
How do I confirm my places?
To secure your seats, simply contact us with your confirmed number of student / teacher places. If you don’t confirm your places, we will contact you, via email, 8 weeks before the event takes place. If we still don’t hear from you, we will send two final chaser emails (6 weeks before and 4 weeks before) asking for an update before deleting your provisional booking.  
How do I pay?
Invoices are sent out post-event, straight to your finance team so you don’t need to worry about paying before the revision day. However, individual students have to pay by debit card on the website at the time of booking.  
Can you provide a risk assessment?

We can provide a ‘pre-event pack’ for all student days that contain the following:  

  • Risk assessments, health and safety reviews and first aider contact details at the venue 

  • Maps, parking details, access points and information about prayer rooms 

  • A template for a permission slip that can be amended Please contact us if you wish to receive this pack and we will be happy to send to you.  

I need to change my numbers after I book, is this possible?
Once you have confirmed your final numbers with us, you cannot lower the number of places we will invoice you for. However, if you wish to bring more students, please contact us ASAP so we can check the availability for you.  
Can students attend without a teacher?
Yes, students can attend without a teacher. You can either book them as a group, through your school – and we will send an invoice post-event – or they can individually book via the website – and pay via debit card.  
Is lunch provided?
Lunch is not provided at our student conferences; we recommend for all schools to bring your own food and drink as there aren’t always food outlets close to the venues we use. 
I have not received my invoice
If your event has already taken place and you still have not received your invoice please contact Bookpoint on 01235 827720 or email them on education@hachette.co.uk