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Event FAQs

Event FAQs

Booked onto one of our events or trying to make sure it's the one for you; take a look at our time-saving FAQs below. If you question isn't answered below, please contact us on 01295 222777 or email events@hoddereducation.co.uk.

Frequently Asked Questions about Teacher Workshops
I have a question regarding webinars?!

You can find our dedicated Webinar FAQs page here

Questions such as
  • What do I need to attend a Webinar?
  • What do I need to do before?
  • I don’t know my username and/or my password?
  • Do I need a Webcam/can we see the presenter(s)?
and more are answered.

 Do I need permission from my school/college to attend?
We do ask that you follow your own establishment’s guidelines relating to booking events. We take all bookings in goodwill and trust that any necessary authorisation has been agreed prior to making the booking with us.  
 
I am not the teacher attending, can I book on their behalf?
During the booking process, you have the opportunity to add the name and email of the delegate attending. The initial confirmation will go to the account holder, but the final details (event information) will go to the delegate. 
Will I receive confirmation that I am booked onto an event?
The account holder will receive an email within 48 hours. Please note, this does not show the delegate name if different from the account holder. All final joining details will then be emailed to the delegate approximately 3 weeks before the event takes place.  
What is a purchase order number and how do I know if I need one?
Your finance department may issue you with a purchase order number which they require us to put on the invoice. Please check with your finance office as to whether you require one before you make the booking. 
 
When and how do I pay?
Bookpoint will invoice you post event for all events. This will happen at the end of the month that the event has taken place in. 
 
What do I do if a course I want to attend is full?
We do try to organise additional dates for courses that sell out. We also have a waiting list system available on the website and strongly recommend that you provide your details for this purpose, so that we can contact you should a place or a new date become available.  
 
Can I change my booking?
You can change the name on your booking by giving us a call on 01295 222777. If you would like to change the date of the event you are booked on to, please email us on events@hoddereducation.co.uk.  
Can I cancel my booking?
All cancellations must be made in writing to events@hoddereducation.co.uk. No charges are made if the cancellation is made more than 15 days before the event takes place. If you contact us within 14 days of the event date the full charge will apply – please see our Terms and Conditions for details.  
I have not received my invoice
If your event has already taken place and you still have not received your invoice please contact Bookpoint on 01235 827720 or email them on education@hachette.co.uk
 
How do I know where I'm going?
Final venue details will be sent to the delegate email address provided 2-3 weeks prior to the event. If you have not heard from us please get in touch on 01295 222777 or email events@hoddereducation.co.uk 
Will I get lunch? 

A buffet lunch is provided at all workshops. Please let us know if you have any special dietary requirements by emailing events@hoddereducation.co.uk

I was told I would get resources post event but I have not yet received anything.
You will have been sent a ‘Thank you for attending’ email the next working day which has a link to the resources. If you have not received this then please get in touch on 01295 222777 or email events@hoddereducation.co.uk  
I have a question about the content – who can I ask? 
We will be happy to answer any content related questions for you. Please email your questions to events@hoddereducation.co.uk 
Can I purchase the notes booklet from an event if I haven’t attended?
Unfortunately, as the notes remain the intellectual property of the speakers, we will not be  able to sell the resources if you have not attended the course. 
Frequently Asked Questions about Revision Days
How do I book?
Provisionally book the maximum places you may require – this does not mean you are guaranteed seats, it’s simply an indication that you are interested in bringing your students along.  
How do I confirm my places?
To secure your seats, simply contact us with your confirmed number of student / teacher places. If you don’t confirm your places, we will contact you, via email, 8 weeks before the event takes place. If we still don’t hear from you, we will send two final chaser emails (6 weeks before and 4 weeks before) asking for an update before deleting your provisional booking.  
How do I pay?
Invoices are sent out post-event, straight to your finance team so you don’t need to worry about paying before the revision day. However, individual students have to pay by debit card on the website at the time of booking.  
Can you provide a risk assessment?

We can provide a ‘pre-event pack’ for all student days that contain the following:  

  • Risk assessments, health and safety reviews and first aider contact details at the venue 

  • Maps, parking details, access points and information about prayer rooms 

  • A template for a permission slip that can be amended Please contact us if you wish to receive this pack and we will be happy to send to you.  

I need to change my numbers after I book, is this possible?
Once you have confirmed your final numbers with us, you cannot lower the number of places we will invoice you for. However, if you wish to bring more students, please contact us ASAP so we can check the availability for you.  
Can students attend without a teacher?
Yes, students can attend without a teacher. You can either book them as a group, through your school – and we will send an invoice post-event – or they can individually book via the website – and pay via debit card.  
Is lunch provided?
Lunch is not provided at our student conferences; we recommend for all schools to bring your own food and drink as there aren’t always food outlets close to the venues we use. 
I have not received my invoice
If your event has already taken place and you still have not received your invoice please contact Bookpoint on 01235 827720 or email them on education@hachette.co.uk
Frequently Asked Questions about Webinars
How do I access the Webinar?

You will be sent an invitation link 3 working days before the event with full instructions.  

What do I need to do before a webinar?

You will need to log in at least 15 minutes before the official start time to check your sound. You may be required to install a web add-on to access the webinar room – this will take 2-3 minutes.  

What IT requirements do I need to run a Webinar?

You will need the latest version of Adobe Flash Player, if you don’t have this you will be prompted to download it when entering the room. You will also need a good internet connection, test your connection here.

We recommend that you use either Google Chrome as your browser. Please do not use Internet Explorer! 

Can I log in from multiple computers?
If you have purchased 1 log in then this will allow you to access from 1 PC.  Multiple attempts with the same log-in will be removed. 
Do I need a webcam/can we see the presenter(s)?

You don’t need a webcam to access a webinar as we only use audio during the webinars. The speaker will communicate with you/your students via audio; you can communicate with the presenter via the ‘Chat box’ function. 

I don’t know my Username and/or my Password?

Your username is the email address that was provided at the time of booking. If you did not make the booking, then please check with whom ever made it that they provided your details and not their own. You will have received an email from Hodder Education when you first made your booking containing your Adobe Connect password. If you have lost this email or forgotten your password, please use the 'Forgot your password?' – which you can find by clicking on the webinar link. If you are still experiencing problems, please call us on 01295 222777.  

How do I download the resources pre-event?

Please check your invite for a link to the resources, if there are none to download then your invite will tell you. 


 
When I try and log it in says ‘the meeting has not yet started’

You will only be able to access the webinar on the day of the event. Please check your invite for instructions regarding pre-event resources.  

When I try and log in it says ‘Not Authorized’

Please contact the events team on 01295 222777 or events@hoddereducation.co.uk. 

I can’t hear anything – what do I do?

When you first enter the room there may not be anyone talking so don’t worry. Sound tests are carried out in the 15 minutes leading up to the start of your Webinar. If there is meant to be audio a speaker icon will be flashing next to the presenters’ name. If you can see this icon but cannot hear anything then run the ‘Audio Setup Wizard’ which is located in the ‘Meetings’ tab on the top left-hand side of the screen.  

Will I have access to the recording?

Yes, the recording will be emailed to you the next working day. This will be valid for 6 months. Please note the recording can only be accessed using your username and password.  

Can I purchase the recording of a webinar that has already taken place?
Yes, you can purchase a recording of a webinar, please contact a member of the events team on events@hoddereducation.co.uk and we will organise this for you. Please be aware that the recording is valid for 6 months from the date of the webinar. 
Can I cancel the webinar?
Webinars can be cancelled at no charge up to 15 days before they take place. For any cancellations within 14 days full cancellation charges will apply – please see our Terms and Conditions for details. 
I have not received my invoice
If your event has already taken place and you still have not received your invoice please contact Bookpoint on 01235 827720 or email them on education@hachette.co.uk