Summary:
Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, they are inexpensive, concise but above all authoritative guides to the subject at hand.


The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life. Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A tear out card covering the most salient points allows you to carry the expertise with you wherever you go.




The aim of this book is to enable managers to extend, strengthen and enhance their workplace communication skills. Doing this creates many benefits, including increased productivity, higher levels of creativity, improved job satisfaction and reduced staff turnover and absenteeism.




Written for aspiring or developing managers and built around the idea that workplace communication is a dynamic, interactive, lively and ultimately enjoyable process, it will tell the reader :


- what workplace communication is about;


- what the benefits of effective workplace communication are;



- how the ways and means of workplace communication can be chosen, planned and organised;



- how to successfully develop and use those ways and means;



- how to ensure that those ways and means contribute to his or her growth and development as a manager.

• Based on the most frequently asked questions, this book gives an effective and inspiring view of the subject in hand.
• Supported and endorsed by the highly respected Chartered Management Institute.
• Written by established experts and writers in the field.
• Written in easy to read chunks to allow the reader to fit in learning with a busy work life.
• Portable and affordable format.

Table of Contents:
Acknowledgements
Table of Contents
Introduction
Chapter 1 - What’s It All About?
Chapter 2 – Is Anybody Listening?
Chapter 3 – Why Didn’t He (or She) Smile?
Chapter 4 - How Would You Like To ...?
Chapter 5 – How Much Or How Little ?
Chapter 6 – Can I Explain?
Chapter 7 - Write Words or Wrong Ways?
Chapter 8 – Internet or internot ?
Chapter 9 – What turns a group into a team?
Chapter 10 – What’s Your Style ?
Index

About the Author(s):
Phil Baguley (B.Sc., Dip.Chem.Eng, MBA. has learnt and applied his communication skills in a career that has included senior line management roles in several multi-national corporations and management consultancy in the UK and mainland Europe. He has also lectured on a number of management topics at the Anglia Business School and tutored for the Open Business School. His writing has included articles for the technical press and many books.

Readership:
Managers of all kinds but particularly the manager who has not fixed on a management career but has arrived in management by progression. Anyone interested in bringing their life under control in an i