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Instant Manager: Emotional Intelligence
Jill Dann

Paperback
RRP: £8.99
ISBN: 9780340945919
ISBN-10: 0340945915

Published: 30/05/2008
Extent: 224 pages
Series: CIM

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Summary:
Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, they are inexpensive, concise but above all authoritative guides to the subject at hand. The portable format allows you to carry the book easily to fit learning and development into your busy work life. Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A handy tear out card covering the most salient points allows you to carry the expertise with you wherever you go. 'Emotional Intelligence' includes coverage of the following, specifically tailored to give managers an understanding of how emotional intelligence can help them at work: what EI and EQ (Emotional Quotient) are and how they affect you as a manager and leader. You will also learn how it is useful in developing your staff and how it can help in achieving a good work/life balance. Two particularly fascinating chapters cover EI within the contexts of social diversity and conflict resolution. Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

  • Based on the most frequently asked questions, this book gives an effective and inspiring view of the subject in hand
  • Supported and endorsed by the highly respected Chartered Management Institute
  • Written by an established expert and writer in the field
  • Written in easy to read chunks to allow the reader to fit in learning with a busy worklife
  • Portable and affordable format

Table of Contents:
1. What are EI and EQ?
2. How does it affect me as a manager and leader?
3. How is EI useful in developing my staff?
4. What should my customers gain from my company’s investment in EI?
5. How are the skills, knowledge and values of increased EQ acquired?
6. How do I apply performance measures to EQ development?
7. How does enhancing EI accelerate change readiness and capability?
8. How does EI help with work/life balance?
9. How does EI relate to conflict resolution & help manage office politics?
10. How is diversity and EI associated?
Index

About the Author(s):
Jill Dann, EI Facilitator, Designer of EI Organisational Development programmes for a large number of blue chip and professional organisations. Experienced Hodder author

Readership:
Managers at any level

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