Summary:
This CD-ROM provides coverage of all units of the 2007 BTEC National in Travel and Tourism Award, Certificate and Diploma.

Drawing upon a wealth of real-life examples and data, this CD-ROM includes activities and worksheets, together with numerous answer sheets, sample assignments, PowerPoint presentations, colour illustrations, and suggested outline schemes of work.

Those units not covered in the accompanying student textbook have additional guidance for teachers and learners as well as activities to develop the skills that enable successful completion of these units.

In order to guide tutors and to develop a genuine interest among learners, the CD-ROM also provides information on additional sources for up-to-date industry news.

Covering core and optional units in detail and packed with materials that may be printed as handouts, used on student intranet sites and VLEs, on whiteboards or in PowerPoint presentations, this CD-ROM will be an invaluable resource, saving you time in the classroom and providing you with all the support you need to ensure that your students succeed in their BTEC National.

• Covers all units of the 2007 specifications
• Offers suggestions for teaching and course structure
• Numerous additional activities help to generate data for assignments and case studies
• Includes additional guidance for students and teachers on units not covered in depth in the student book or accompanying student CD-ROM
• Highly interactive exercises throughout that engage students' attention and reinforce understanding
• Ready-made powerpoint presentations that save time in classroom preparation
• Extensive use of real-world examples and material that bring learning to life
• Written by a team of teachers with extensive experience in the travel and tourism industry

• Activities are flexible for use as individual or classroom assignments

Table of Contents:
UNIT 1: INVESTIGATING TRAVEL AND TOURISM
UNIT 2: THE BUSINESS OF TRAVEL AND TOURISM
UNIT 3: THE UK AS A DESTINATION
UNIT 4: CUSTOMER SERVICE IN TRAVEL AND TOURISM
UNIT 5: MARKETING TRAVEL AND TOURISM PRODUCTS AND SERVICES
UNIT 6: PREPARING FOR EMPLOYMENT IN THE TRAVEL AND TOURISM INDUSTRY
UNIT 7 THE EUROPEAN TRAVEL MARKET
UNIT 8: LONG-HAUL TRAVEL DESTINATIONS
UNIT 9: RETAIL AND BUSINESS OPERATIONS
UNIT !0: INVESTIGATING THE CRUISE SECTOR
UNIT 11: SUSTAINABLE TOURISM DEVELOPMENT
UNIT 12: TOUR OPERATIONS
UNIT 13: SPECIAL INTEREST TOURISM
UNIT 14: ROLES AND RESPONSIBILITIES OF HOLIDAY REPRESENTATIVES
UNIT 15: PASSENGER TRANSPORT ISSUES FOR THE TRAVEL AND TOURISM INDUSTRY
UNIT 16: EVENTS, CONFERENCES AND EXHIBITIONS
UNIT 17: TOURISM IN RURAL AREAS
UNIT 18: KNOW THE PRODUCTS AND SERVICES PROVIDED BY DIFFERENT TYPES OF VISITOR ATTRACTIONS
UNIT 19: HOSPITALITY OPERATIONS IN TRAVEL AND TOURISM
UNIT 20: ENTERTAINMENT FOR HOLIDAY MAKERS
UNIT 21: WORK EXPERIENCE IN THE TRAVEL AND TOURISM INDUSTRY
UNIT 22: RESIDENTIAL STUDY VISIT
UNIT 23: AIRFARE AND TICKETING (IATA LEVEL 1)
UNIT 24: HANDLING AIR PASSENGERS
UNIT 25: WORKING WITH CHILDREN IN HOLIDAY PLAY SETTINGS
UNIT 26: CURRENT ISSUES IN TRAVEL AND TOURISM

About the Author(s):
URSULA WOODHOUSE worked in the travel and tourism industry for 10 years. She now teaches leisure, travel and tourism at levels 1-4 at City & Islington College. She has worked as an Examiner and Moderator for a range of leisure, travel and tourism qualifications for various awarding bodies.
ELISE JAMES worked in the travel and tourism industry for 11 years before teaching in FE colleges. She is now an Education Consultant involved in developing qualifications and learning materials, advising centres of delivery and assessment issues. She is also a Senior Examiner, Moderator and Verifier.
JOANNE THIRLAWAY held a management position in the travel and tourism industry before taking up a post as Lecturer at an FE college. She has extensive knowledge of the industry and has taught a wide range of subjects in this area from levels 1-4. She is currently a Principal Examiner, Principal Moderator and External Verifier for a variety of leisure, travel and tourism qualifications.

Contributors:
Ronan Conway Susan Gelson

Readership:
Teachers of BTEC National Travel and Tourism Award, Certificate & Diploma