Business and Administration NVQ Level 3

Summary:

Written to the QCF 2010 standards, and suitable for all awarding bodies, this new textbook covers the core and most popular optional units of the NVQ Level 3 in Business and Administration. Produced by experienced authors and overseen by a senior assessor, this book maximises your chances of success by clearly linking the assessment requirements to the relevant knowledge and understanding. Numerous activities and tasks will help you to remember and further understand the clearly explained concepts.

• Assessment requirements clearly linked to relevant knowledge and understanding

• Editorial input from a senior assessor

• Language, level and approach specifically targeted at NVQ level 3 students

Table of Contents:
Q301 Manage own performance in a business environment
Q303 Work in a business environment
Q302 Evaluate and improve own performance in business environment
Q309 Communicate in a business environment
Q328 Deliver, monitor and evaluate customer services to internal customers
Q329 Deliver, monitor and evaluate customer services to external customers
Q318 Analyse and report data
Q322 Plan and organise meetings
Q312 Design and produce documents in a business environment
Q305 Work with other people in a business environment

About the Author(s):

Jon Sutherland and Diane Sutherland are experienced authors of business textbooks

Editor Doris Patterson is a senior assessor for a major awarding body

Readership:
Level 3